OXDO Booking Terms & Conditions

I understand that inviting someone into your home or personal space can feel like a big step. These Terms & Conditions are here to create clarity and shared expectations, so we can work together comfortably and positively.

By booking a session, you agree to the following:

1. Services

OXDO offers decluttering and organising support tailored to your individual needs, whether in person or virtually. Sessions are collaborative and led at a pace that feels right for you. The focus is on creating calmer, more functional spaces that support your wellbeing.

2. Bookings & Payment

Before any booking is confirmed, you will be offered an approximate 20-minute consultation, free of charge. This can take place by telephone, video call, or in-person (where appropriate).

This consultation gives us the chance to talk through your needs, answer any questions, and ensure that our service feels like the right fit for you, with no pressure or obligation to proceed.

All sessions must be booked in advance.
Payment details will be agreed at the time of booking and may include full payment or a deposit.
Payment is due by the date stated on your invoice. This is usually immediately, on completion of a session.
If payment is not received, future bookings may be paused until this is resolved.
OXDO accepts payment by bank transfer, cash,

If you’re experiencing financial difficulty, please feel free to get in touch — open communication is always encouraged.

3. Cancellations & Rescheduling

We know that life happens, and plans sometimes need to change.

Please give at least 48 hours’ notice if you need to cancel or reschedule.
Cancellations with less than 48 hours’ notice may be charged at 50% of the session fee.
Cancellations with less than 24 hours’ notice may be charged at 100% of the session fee.
If OXDO needs to cancel due to illness or unforeseen circumstances, you will be offered a new date or a full refund.

4. Access & Working Environment (In-Person Sessions)

Whilst there is no need to “tidy up” ahead of our session, please ensure reasonable access to your home and the agreed working areas.
Pets should be secured if required, and the space should be safe and accessible.
Sessions may be paused or ended if the environment becomes unsafe or unsuitable, always with your wellbeing and ours in mind.

5. Your Choices & Pace

You are always in control of decisions about what to keep, donate, recycle, or let go of.
Nothing will be removed from your home without your clear permission.
Emotional or sentimental items will be handled with care, respect, and sensitivity.
You are welcome to take breaks whenever needed.

6. Disposal & Donations

Any plans for donating, recycling, or disposing of items will be discussed and agreed in advance.
Once items leave your property, OXDO cannot be responsible for their final destination. We are, however, always mindful of supporting responsible and sustainable disposal choices where possible.

7. Results & Expectations

Decluttering is a process, not a quick fix.

Progress depends on many factors, including time available, decision-making, and energy levels.
While we aim to make meaningful progress in every session, we cannot guarantee that a full space will be completed in one visit.
Every step forward counts.

8. Virtual Sessions

Virtual sessions offer guidance, structure, and encouragement via video call.

You will need a stable internet connection and a suitable device with a camera, so we can see the space and support you as clearly as possible.
Virtual sessions are advisory and supportive rather than hands-on.
You remain responsible for moving items, handling belongings, and maintaining your safety during the session.
Virtual sessions are subject to the same cancellation and payment terms as in-person sessions.

9. Confidentiality & Privacy

Your trust means a great deal.

All personal information and home details are treated as confidential.
For safety, and in case of emergency, the address at which we are working will be shared with a trusted colleague.
Photos, testimonials, or case studies will only be shared with your written consent and with your prior approval, ensuring you are always comfortable with how anything is used.
Your data is handled in line with UK GDPR requirements.

OXDO is registered with the Information Commissioner’s Office (ICO) and complies with all data protection and privacy requirements under the UK General Data Protection Regulation (UK GDPR). Please click here to read OXDO’s Privacy Notice.

10. Care & Liability

Reasonable care will always be taken while working with you and your belongings.
We cannot accept responsibility for pre-existing damage, wear and tear, or issues caused by faulty items.
Clients are encouraged to have appropriate home insurance in place.

OXDO is fully insured with Professional Indemnity and Public Liability cover. Details are available on request.

11. Circumstances Beyond Our Control

We are not responsible for delays or cancellations caused by events outside our control, such as illness, emergencies, or severe weather. Compassion and flexibility will always guide how these situations are handled.

12. Right to Cancel (Consumer Contracts Regulations)
If you are booking as a consumer (not as part of a business), you have the right to cancel your booking within 14 days of confirming it, without giving a reason.

However, if you request that a session takes place within this 14-day cancellation period, you agree that your right to cancel may be affected. If the service has been fully completed during this time, the right to cancel will no longer apply.

If you cancel after a session has begun within the 14-day period, you may be charged for any services already provided.

To exercise your right to cancel, please notify OXDO in writing at trina@oxdo.co.uk.

13. Acceptance

By booking a session, you confirm that you have read, understood, and agreed to these Terms & Conditions.